Covid-19 Response: Solid on Safety

Covid-19 Response: Solid on Safety

 

Solid on Safety

 

From private our Sales+ online shopping experience to our 24/7 Express Service Kiosk, we continue to adapt our way of doing business to help you and our community stay safe. 

 



Although we are excited to see your smile, we are mindful that those who are immunocompromised or at high risk may still wish to wear a mask.

If you wish a staff member to wear one, please just ask.

Masks are still available to both staff and visitors at our reception.

 

  • We have provided hand sanitation stations throughout the dealership and encourage both staff and visitors to make use of them.
  • We will maintain our increased level of cleaning and sanitization of all high-traffic areas within our dealerships.
  • We will continue to ensure that our staff and customers are kept as safe as possible through the practices outlined below.

 

 

 

Drive-in, or walk-in.  

You're welcome to come in with no appointment needed!


You can still book a personal appointment online or by phone. 

This will also allow for the major touchpoints of your vehicle of interest

to be sanitized and ready for your test drive. 

 

Test Drive Protocols

 

  • The test drive should be no longer than 10 minutes
  • A maximum of two people, including up to one salesperson, may be present in the test drive.
  • Windows must be open at all times if two people not from the same household are present during the test drive.





Discover Your Next Vehicle online! 

Both our new and used inventory can be found on our website with helpful payment options to narrow your search.  Then complete your purchase from the comfort of your own home on your PC, tablet, or even your smartphone! 

 

 

Arrangements can be made to have your purchased vehicle & paperwork delivered to your local driveway!



 



SERVICE

 

Service appointments are suggested but not always needed.  With an increased capacity, our service team is happy to assist with your express service needs. 

 

 

Our new beverage station is open and sanitizing wipes for the touch screen are located next to the coffee machine. Our children’s area is open.

 



Our Online Chat service remains available during opening hours.

 


  • Our Service Department will issue your invoice via text or email, enabling you to make secure payments online before coming to the dealership.
  • Please Note:  The dealership is NOT for the use of any persons who have been out of the country in the past 2 weeks or those who are experiencing any symptoms.
  • Customers that need emergency service (vehicle won’t start/drive) but also are experiencing symptoms or recently traveled (any country in the past 14 days), or if your vehicle has recently transported an infected friend/family member, can contact our service department to arrange for more comprehensive measures.

If you have any questions or concerns, please contact our Service Manager at domenic@haltonhonda.com 




Safety

Ongoing Measures:

  • We've placed floor markings indicating 6ft distances and have a 6 person maximum in effect for our waiting area. 
  • We have installed plexiglass dividers for all advisors and sales staff
  • Your keys and all vehicle touchpoints are sanitized thoroughly before you collect your vehicle.
  • We have readily available hand sanitizers ​throughout the dealership and encourage all to use them.
  • We are encouraging customers to use CREDIT, DEBIT, or Electronic payments instead of cash.
  • Payment and service paperwork are all done digitally to mitigate any possible transmission touchpoints.
  • We have a sick day policy to permit our team members to adhere to the World Health Organization recommended quarantine period to minimize virus transmission, should they have symptoms or believe they have been exposed to others who may have the virus.
  • Our maintenance staff ​is working diligently to ensure all ​copy machines, railings, telephones, countertops, keyboards, desk surfaces, chairs, vehicles, floors etc. are disinfected frequently. 



As we continue to serve your automotive needs, it is important for us to support our over 100 employees and their families to the best of our abilities and for the health & wellbeing of all parties. Together we can all stand strong and ready to serve our greater community at large.

We appreciate your trust and business. As this is an ever-evolving situation, we promise you that we will communicate any necessary updates through our social media channels but please don’t hesitate to contact us with any questions or concerns.



For Current Honda Canada Finance & Lease Inquiries:

Honda Canada Finance Inc is here to support you through these exceptional circumstances. They are offering payment relief to our customers on a case-by-case basis.

Customers can request payment relief by calling customer service:
Toll-Free: 1-800-387-5399
Email: cs@honda.ca

 

 

 


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